Operated by Adec Nova LLC ("Adec Nova", "we", "us") Last updated: July 30, 2026 · Effective: July 30, 2026
These Terms and Conditions ("Terms") are a legal agreement between Adec Nova LLC and the person or business that creates an account or uses GlowApp (the "Customer", "you", or "your business"). By clicking "I accept", creating an account, or using the service, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the service.
GlowApp is a software-as-a-service (SaaS) platform that lets service businesses (nail salons, barbershops, spas, and similar) create a public booking page, manage appointments, clients, services, staff, and revenue, send reminders, and use a conversational assistant ("Luna"). The exact scope depends on the plan you contract.
We may improve, modify, or discontinue features of the service over time; for material changes we will notify you with reasonable advance notice by email or within the panel.
You must be at least 18 years old and have capacity to contract. You are responsible for: (a) the accuracy of your registration information; (b) the confidentiality of your password; and (c) all activity in your account. Notify us immediately of any unauthorized use at soporte@adecnova.app.
4.1 Free trial. We offer a 14-day free trial. During the trial you are not charged. When it ends, if you do not subscribe to a paid plan, your account will not continue and you will not be charged. To keep using GlowApp you must subscribe to a plan.
4.2 Subscription and automatic renewal. Paid plans are billed in advance on a monthly basis and renew automatically for the same period until you cancel. By subscribing you expressly acknowledge and agree to: (a) the amount and frequency of the charge; (b) that the subscription continues and you will be charged automatically at the start of each period; and (c) how to cancel. We will send a reminder before each renewal when the law requires it.
4.3 Easy cancellation. You may cancel at any time from your panel → Settings → Plan and billing, or by writing to soporte@adecnova.app. Cancellation takes effect at the end of the period already paid; you keep access until that date. No phone call or explanation is required.
4.4 Refunds. Except where required by applicable law, payments are non-refundable and are not prorated for mid-period cancellations. The 14-day free trial exists precisely so you can evaluate the service before paying.
4.5 Price changes. We may change prices with at least 30 days' prior notice by email. The new price applies at the next renewal; if you do not agree, you may cancel before it takes effect.
4.6 Taxes and payments. Prices do not include applicable taxes. Payment is processed through Stripe; by paying you also accept its terms. Declined charges may result in suspension.
4.7 Payments between the business and its clients. GlowApp only records payments you mark (Zelle, Venmo, cash, etc.); it does not process, hold, or transmit money between you and your end-clients. Those charges and their tax compliance are your responsibility.
You agree not to: (a) violate the law or third-party rights; (b) send spam or non-consented messages (see §8); (c) upload illegal, infringing, defamatory, or harmful content; (d) attempt to breach, overload, or reverse-engineer the service; (e) resell or give access to unauthorized third parties; (f) use the service for sensitive data not contemplated (e.g., regulated medical or financial information) without prior agreement. We may suspend accounts that fail to comply.
6.1 Ownership. You retain title to all data and content that you or your clients enter ("Customer Data"): your business information, your catalog, photos, and your end-clients' data. We do not own your data.
6.2 Limited license. You grant us a worldwide, non-exclusive, limited license to host, process, and display the Customer Data solely for the purpose of operating the service for you and in accordance with the Privacy Policy and the Data Processing Addendum (§7).
6.3 Export and deletion. You may request an export of your data and its deletion after termination, subject to §16 and the retention periods in the Privacy Policy.
With respect to your end-clients' data, you are the controller of that data and Adec Nova acts as a "service provider"/processor that processes it only on your instructions and to provide the service to you. We commit to: not sell that data, not use it for our own purposes unrelated to the service, apply reasonable security measures, and help you handle your clients' requests. You commit to having a legal basis and the necessary consents to upload that data and for the communications in §8. The parties agree that this paragraph constitutes the Data Processing Addendum (DPA) required by CCPA/CPRA, VCDPA, and similar laws.
The service may send messages (reminders, confirmations) via SMS/WhatsApp to your end-clients. You represent and warrant that you have obtained the prior, verifiable consent of each recipient in accordance with the TCPA and other applicable laws, and that you will honor opt-out requests ("STOP"). Adec Nova provides the tool; the consent obligation is yours. You authorize us to include opt-out mechanisms and to suspend sending in the event of complaints or non-compliance. You will indemnify us for claims arising from messages sent without the required consent (see §15).
Luna uses third-party models (currently Anthropic). Its responses are generated automatically, may contain errors, and do not constitute professional advice. Where the law requires it, it will be disclosed that the party you are speaking with is an automated assistant. We do not guarantee Luna's accuracy or availability and are not responsible for decisions made based on its responses. You are responsible for reviewing the appointments and data Luna generates.
The service relies on external providers (hosting, messaging, payments, AI). We do not control or answer for their acts or omissions beyond what the law requires. Use of third-party integrations is governed by their own terms.
The software, the "GlowApp"/"Adec Nova"/"Luna" brands, the design, and all proprietary content are the property of Adec Nova LLC and are protected by law. You acquire no rights beyond the license to use granted here. If you give us feedback or suggestions, we may use them with no obligation to you.
Copyright and takedown notices (DMCA). We respect copyright. If you believe content hosted on GlowApp (for example, a photo uploaded by a business) infringes your copyright, send a notice to soporte@adecnova.app including: (a) your physical or electronic signature; (b) identification of the protected work; (c) identification of the allegedly infringing material and where it is located; (d) your contact details; (e) a good-faith statement that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are the rights holder or their agent. We will remove or disable the applicable material and may terminate the accounts of repeat infringers. The affected business may submit a counter-notice in accordance with the DMCA.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE AVAILABILITY. We do not warrant that the service is free of faults or that data will not be lost; you are responsible for your own backups where critical.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, NOR FOR LOST PROFITS OR LOSS OF DATA OR CUSTOMERS; and (b) OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations; in that case they will apply to the maximum extent permitted.
We will not be liable for failures caused by events beyond our reasonable control (provider failures, internet outages, disasters, government actions, etc.).
You will defend and indemnify (Adec Nova LLC, its members, employees, and providers) against any claim, damage, fine, or expense (including reasonable legal fees) arising from: (a) your use of the service; (b) your content or the Customer Data; (c) SMS/WhatsApp messages sent without the required consent (§8); (d) your breach of these Terms or of the law; or (e) claims by your end-clients or your staff.
You may cancel at any time (§4.3). We may suspend or terminate your account for non-compliance, non-payment, or legal/security risk, with notice where reasonable. After termination: your license to use ceases, you may export your data for 30 days, and then we will delete or anonymize it in accordance with the Privacy Policy, unless legally required to retain it.
We may update these Terms. We will publish the current version with its date and, for material changes, notify you at least 15 days in advance by email or within the panel. Continued use after the effective date implies acceptance; if you do not agree, cancel.
18.1 Governing law. These Terms are governed by the laws of the State of Virginia, USA, without regard to conflict-of-laws principles.
18.2 Jurisdiction. Any dispute arising from these Terms will be submitted to the competent state or federal courts located in Virginia, and both parties submit to their personal jurisdiction.
These Terms, the Privacy Policy, and the DPA constitute the entire agreement. If a clause is invalid, the rest remains in effect. We do not waive a right by not exercising it. You may not assign this agreement without our consent; we may assign it to a successor of the business. Notices are sent to the registered emails.
We offer these Terms in Spanish and English for convenience. The English version is the one that legally governs in the event of a discrepancy.
Adec Nova LLC · soporte@adecnova.app · +1 (703) 928-9235